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Below you will find what some of our customers say about our dealership. To add a testimonial of your own, submit it on the Customer Survey page.
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"This was my first purchase from your dealership,and the entire staff was completely friendly and helpful.I have always bought private sale, but never again.The entire experience was a real demonstration of customer service at its best.You made it easy and fun. Thanks Pete"
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By: Pete Naples, ME
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"Just want to say this dealership is by far the best dealership in New England for deals, service, and down right friendly. You never get pressure from anyone, the deals are great, and the service is state of the art. My experience buying here with Nate my salesman and Lisa the finacial wizard, was easy and quick. No BS here. And they treat you like family. Try the rest, but will end up at the best, Big Moose Harley Davidson. No one can beat them! "
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By: Tim Newmarket, NH
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"Since I purchased the bike little problems had arose. Mileage started at 41 MPG and last week had dropped to 35 MPG in a one month time span. The headlight started to dim a few times from the date of purchase to a constant dimming that was causing me concern.
I called Big Moose and they said to bring it right in...So I did. Before any work was done the service manager brought the technician out to introduce him to me (sorry forgot your name) and we discussed what was troubling me and the bike.
With the information in hand the tech went right to work on the issue and found that the entire fuse panel was corroded. He brought me out to see the issue and explained how he was going to fix the issue.
Within 20 minutes the bike was on the road and all issues had been resolved.
I know that if a problem arises in the future that the service department has the skills and the personal wellbeing of the client in mind to get the job done.
Thank you Service Department for you great work and putting my concerns to rest.
Jared Rackliff
Happy Customer
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By: Jared Casco, ME
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"just came back from a late night ride. want to get get all the riding in i can before i put it up in the next month or so. Jerry did an outstanding job on helping me decide on my bike. no pressure and was very patient and knowledgeable about all the bikes on the showroom floor.. I was a tire kicker for years before i actually pulled the trigger. My only regret is that i didn't buy it sooner. i do not want to leave out the financing department either. i feel like i got the best rate on the bike and insurance, that was possible. i haven't used your service department as of yet but definitely will let you know when that time comes. thank you again! rob jacobs "
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By: rob dresden, ME
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"Recently purchased my 3rd new Harley in 4 years from you guys. Always been a great experience. Big Moose has been great to deal with from the beginning. I will always go back to buy my bikes there."
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By: Kristofer East Waterboro, ME
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"I just wanted to thank everyone at Big Moose for our wonderful experience we had when buying our new Harley. Everyone we met was so helpful and friendly. It really made it feel like a special time for us with the care we were given during our purchase. Nate and Steve were so awesome, they were never pushy and answered all of our questions. I could not say enough great things about everyone! Thanks so much for making it such a special time!!"
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By: Andrea Berlin, NH
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"Hello,
Just wanted to share a positive experience we had last week. It finally got nice enough to bring my bike in for service. While waiting, we took our walk through the sales floor. Everybody there was very nice (not pushy) and personable. We looked at the new Harley Models, leather jackets, etc. Your sales staff was knowledgeable and friendly.
While the bike was being serviced, we met the Service Manager. Very nice guy!!! He showed me the new models this year and even sold me a tail light kit which was a nice addition to my bike.
After that we made our way back to the service area. Those folks took care of us promptly and was also very personable. When the bike was ready, it was brought back to the front. I was pleasantly surprised when I noticed the bike was even given a wash. That was very important to me because I just took the bike out of storage and didn't have a chance to get the dust off. This is a huge service feature!!!!!
In the past, I can't always say I received the same courteous experience. I don't want to say I had bad experiences in the past. They had just been "all business" and not very friendly. From my point of view, I see a lot of changes at Big Moose and its all for the better.
Thanks for taking good care of me.
Best Regards, Mike "
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By: Mike
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"Was passing through and needed a quick oil change, they got me in and out and back on the road quickly, just as they had promised. Thanks for being a friend on the road. Everyone was friendly and helpful.
Thanks, Jim"
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By: Anonymous Eagle Grove, IA
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"On May 18th, 2011 I purchased my first Harley Davidson from Big Moose Harley Davidson. I've purchased other new motorcycles in the past, but nothing compares to my experience at Big Moose. The staff was excellent! Steve Dekubber went above and beyond my expectations to ensure that I was taken care of. I got the grand tour of the place, and was introduced to Steve Reynolds, the owner. This sort of customer service weighs big in my book and made me feel like I wasn't just a number. Nate went over everything about my new Harley with me, and Peter Curless, the GM, was quick to introduce himself and offer his services should I have any questions in the future. Big Moose even delivered my new Harley the same day I bought it, and it was almost 3 in the afternoon when they offered to do that! Again, I can't say enough good things. Thanks to everyone at Big Moose for making my buying experience a great one! "
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By: Jeffrey Lisbon, ME
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"I just got a used ultra classic and wanted to say nate was awesome to deal with and took very good care of me. he found just the right bike for me exactly what i was looking for and more also steve was great also both of them , my complete experiance was awesome and i would recommened big moose harley davidson to anyone you'll leave happy."
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By: james lewiston, ME
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"The service dept. did an outstanding job on parts installation, inspections and generally going out of their way to accomodate all of my requests.
This team invented "customer service"!!
In addition, received excellent assistance/recommendations
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I will recommend this facility to everyone, and "I'll be B A C K.""
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By: charlie old orchard beach, ME
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"I bought my Heritage Softail in June of 2002 It has been serviced and maintained at Big Moose from the day 1 and I can say that there has never been a problem. The service and parts have been great. I must think they have been doing something right as they have keep me running trouble free for 100000 miles. I would recommend Big Moose to anyone that asks me.Keep up the good work guys and thank you."
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By: Roger L Sanford, ME
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"Dear Steve,
Just wanted to drop you a line and let you know how pleased we are with your dealership. Last Saturday we were able to purchase our 2nd HD motorcycle (2011 Ultra Limited). The people we dealt with were fantastic in this matter. Our contact ranged from Steve and Darren in sales, to Trevor and Don in parts, and Lisa in the office. All our questions were encouraged and answered. Whether it has been during the sale process or just dropping into the store over the years, all your staff has always been helpful and ready to assist in any way possible. Please accept our thanks and we are looking forward to seeing everyone for the foreseeable future. Thank you again."
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By: Bob & Maliea
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"Getting back into the riding lifestyle after a few years off. I've found the complete staff to be welcoming and lots of fun. As you know the riding is only part of the experience, the people you meet are the rest of the story. I look forward to a great season. Thanks for the support."
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By: Michael Kennebunkport, ME
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"12/8/2010
Hi Keith, Steve, Lisa & Don,
First and foremost, I cannot thank you all enough for your help, courtesy, and professionalism in the purchase of my new (used) bike. Seriously, I have never dealt with such wonderful people! You all made me feel like I have been part of the Big Moose HD family forever, when in fact it was my first time visiting you. Big Moose was one of the best stops my husband and I have made (and not just because I got a new bike out of it). I hope to be able to visit you guys again, but on my bike next time - which by the way, I took out on Saturday when we got home and froze my butt off! But, it ran great, looks great and sounded awesome! What a long, long winter it is going to be.
You guys are the best and again I can't thank you enough! I am definitely passing on the word with what great service I recieved from each and every one of you at Big Moose.
Thank you,
Lisa Richard, MA"
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By: Lisa Phillipston, MA
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"Our name is Sam&Tammy Gray from Madison Maine Tammy got a 2009stret gulide and the C/D player didn't work Tammy called Kelly and I talked to Steve Reynolds they were so helpful I can't say enough about how well they were to us . If and when I trade my bike bike thier will be only one place we go Big Moose Thank You"
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By: Sam & Tammy Madison, ME
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"I wanted express our thanks for the assistance provided "above and beyond" by Big Moose Harley Davidson on October 28, 2010. After attending a conference in Portland, ME our early morning return flight to Idaho was cancelled. We wanted to visit your HD dealership for local HD clothing, and made it via a cab ride to breakfast at Denny's. To avoid another cab ride to get to Big Moose HD, we called Big Moose and Dustin eagerly offered to pick us up and drive us to the store. After purchasing our items, we asked for a cab to be called for transport to our hotel across the other side of town. Much to our suprise, Steve met us in the store and said he was our cab, willingly driving us back to the hotel. This was above and beyond our expectations for Big Moose HD to provide our transportation. Thanks Dustin and Steve for the excellent customer service.
Bob Clements
Cindy Schiller
Idaho "
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By: Bob Meridian, ID
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"The best people I have ever had the pleasure to do business with. Special thanks to Darren and Lisa! They went out of their way to make buying a bike a breeze so I could get into the breeze... "
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By: Jon New Vineyard, ME
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"Had Vance and Hines true dual exhaust installed by the service dept. and they did a great job. Very satisfied."
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By: Peter Cape Elizabeth, ME
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"To the complete staff who helped me with my purchase, I came into your dealership on Sept 3rd 2010, I was in the Portland area because a close friend of mine was in the hospital in Portland and while waiting for visiting hours to start myself and some friends stopped in to check out your dealershgip and look at the bikes, I had been looking to upgrade my current motorcycle and you were the sixth dealership I had visited,Darren Chisholm approached me and asked if I had any questions he could answer,well I told him I wanted the 2011 street glide with the 103 ci motor, told him what I wanted for my trade and what I was willing to pay for the new bike, now since Big Moose was the sixth dealership I had visited within the past two weeks, and with no luck getting the deal I wanted, I really didn't put too much stock in what Darren was going to offer me, we negotiated for a few minutes and then Darren came back and told me we had a deal, I just can't express here how shocked I was with what I was hearing,after all, the previous five dealerships just about laughed me out the door, I even got the color I wanted, so needless to say, I was back the very next day, signed all the paperwork and it has taken me these past ten days to write this because I have been enjoying my new ride and I'm never home long enough to sit in front of the computer.
So to Darren,Steve,Lisa,Pete,everyone in parts,Service, I know I'm forgetting others so everyone who helped me with my purchase, I can't thank you enough, you guys are the greatest,if you want terrific and honest people to do business with then you want to deal with BIG MOOSE Harley........
A completely satisfied and happy customer........
Ken C. Rochester, NH."
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By: Ken Rochester, NH
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"Hello, I purchased my first NEW Harley 16 months ago. Natebent over backwards to help me thru the sale and Pete made sure the sale went flawlessly. Trevor and the service team did a fantastic job with the custom work I had ordered and now 10,000 miles later I sill could not be happier with the staff, support and friends I have at Big Moose. I got a great price on an outstanding bike (09RG). You have a Great Dealership all the way through. THANKS!"
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By: Dave Hampton, NH
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"Great place to purchase with an exceptional service department!"
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By: Anonymous Waterboro, ME
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"i was there on satuday it was a great time all for free, that was great. i have been to other dealer ships events,all the others charge for everything. i will be there next time,and will buy something for my bike again!!!keep it up you have a great store &staff thank alot . p.s. your flag has a small tear in it most vets. notice this stuff"
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By: patrick wales, ME
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"I have to say that Keith, Steve and the whole crew at Big Moose have been great to work with. I will echo many of the other comments. The buying experience was painless and the parts department and service departs have been great. Working with Keith and Steve was easy helped me get the bike I wanted at a great price. My only two issues would be I always spend money when I walk in your doors and god love back-orders! But you have been great keeping me in the loop and letting me know when my pipes are expected to be in. Thanks for the great buying experience and hooking me up with an awesome bike! Now just got to get the thing painted. But heck you have someone for that too.... "
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By: Jason Gorham, ME
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"Have purchased a new Harley every two years since Big Moose opened their doors. They go above and beyond just being a dealer. They make you feel welcome at all times
Service is A-1 They even pick-up and deliver so that you don't have to hang around and wait..
I will admit I have a problem it seems nearly everytime I go in I end up purchasing something
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By: Lewis Kennebunkport, ME
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"In the last year there have been some positive changes in customer service areas.
All staff is friendly and very helpful.
employee recognition should go to Darren in Sales and Don in Parts. "
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By: Bill Portland, ME
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150.jpg "Check out our virtual tour of the Dealership!")
